Product Service Specialist

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Product Service Specialist

Fatboy is looking for a Product Service Specialist to join our professional, fun and bubbly Product Service team at our Headquarters in Den Bosch. Your mission is to provide all our customers the best service. Fatboy is a unique lifestyle brand that sells its products in over 70 countries across the world. At Fatboy we try to be a little different, we go for the unexpected. You are a true ambassador of the brand. So are you a creative humoristic customer service expert who likes to do things the other way?

Full-time · Den Bosch

You make it possible!

  • Of course your primary goal is to service consumers and clients (retailers) when they have questions or complaints;

  • Offer assistance to our consumers with their purchase, after sales or by inspiring them with our product collections;

  • Improve our service on a daily basis, we need your input to improve and offer the best service;

  • Being creative, in offering the right solution but also thinking out of the box to offer that unique experience to our consumers and clients while they are dealing with us;

  • Pro-actively contribution during team meetings - your colleagues know what to call you for;

  • You report to the Product Service Lead.

You’ve got it!

We are looking for a go-getter, someone accurate, positive and with the ideal mix of customer focus and a make-it-happen personality. A customer- and service-oriented attitude is crucial, in a way that you can put the customer first without losing sight of Fatboy's interests. You continuously think along with the organization how things can be done smarter and better - you learn quickly, you can switch well and you have no trouble with changes. Concerning skills and education, it would be great if there is a match on:

  • MBO+ and at least 1 year of experience in a similar position in an international environment;

  • Fluency in Dutch and English (any extra foreign language is a strong plus);

  • Living within a reasonable travel distance from Den Bosch, where the team is based;

  • Experience with Zendesk, MS Office and other tools;

  • With you on the team, no day is the same - you are bubbling with energy to make Customer Service better and better! 

From Fatboy to you. 

Fatboy is a unique Dutch lifestyle brand, active across multiple product categories. The iconic design is reflecting the brand DNA based on fun, ingenuity & being a bit rebellious. Products are sold online via Fatboy’s own webshop, marketplaces like Amazon and third party retailers, complemented by omnichannel retailers, distributors as well as a presence in the B2B segment. Fatboy has sales markets worldwide, with France, Germany, the Benelux, Scandinavia and the US the main markets. 

Our organization is relatively small with around 100 people employed in an informal and pleasant working atmosphere, where we ensure that you will immediately feel at home. We are part of the Calligaris group since 2021 and currently have employees based in 9 different countries.  We offer you a challenging full-time job at a successful and growing international company that is always on the move. Standing still is not an option! Do you dare to take on this challenge and continue to build with us on our surprising, innovative Fatboy label?  

In addition to a competitive salary, we hope to add a smile to your life with:

  • An extensive flexible leave scheme; 

  • Our hybrid way of working; 

  • The in-house gym & healthy lunch at the office; 

  • A nice discount on the Fatboy collection.

Apply now